So many people, no matter where in an organizational hierarchy, are described as being poor listeners. What's strange is how little is done to improve their listening effectiveness.
This blog, dedicated to listening, shares learning, observations, research, and notes from the field.
Most probably like you, I’ve sat in on or made sales calls. When they go well, I rarely stop to analyze why. But, when they go awry, I go over every part of the interaction trying to understand what happened.
There are the obvious mistakes: insufficient preparation, unclear goals, performance pressure, and unfamiliarity with the client/business. And, there are four less common mistakes that even well-trained and practiced sales people sometimes make. Visit the blog to learn what these are and how to avoid them.
I recently attended a webinar delivered by a famous coach, and for the entire time the audience was on mute. How in the world did the presenter imagine he’d hold his audience’s attention while he talked non-stop and we sat passively, supposedly to listen to his brilliant message? But then, I also watched a TED talk. The live audience and we viewers were also ostensibly on mute, but I didn’t feel like a passive participant. What was the difference? Come read the post to learn the focus of an effective speaker.
My last 24 hours was chaotic. The events made me think about how bombarded we are with noise and activity, all demanding our attention. At the same time, I was reading Breakfast with Buddha, a book that touts silent presence.